Order & Payment and Collection & Delivery

1. Where do I collect my order?

There are currently more than 70 Sa Sa stores in Malaysia available to pick up your beauty treats from. Simply select your preferred collection points at checkout before confirming your payment. 

2. How do I know if my order is ready for collection?

Products will be ready for collection within 7 working days after your order is confirmed. You will receive an email or SMS notification with a 4-digit collection PIN once your order arrives at the store. There might be slight delay in delivery during promotion period due to large order volume. Nevertheless, we strive to process and deliver your order as soon as we can. 

3. What if I do not collect my order?

Collection must be completed within 14 days of your order's arrival at the store. Orders not collected within this period will be treated as "no-show" and returned to our warehouse. A refund will be processed (subject to administrative fees).

4. What if I am away and not able to collect my order within 14 days?

You may assign an authorized representative to collect on your behalf, provided the representative has your 4-digit collection PIN received via email or SMS notification. You must ensure that your collection PIN is not disclosed to anyone other than yourself or your authorized representative. We shall not be liable for any unauthorized collection of the order if the collection PIN is provided.

You may also request to extend your collection period by contacting our customer service via WhatsApp at +60 111 328 0243 or email [email protected]. 

1. How long will I receive my order?

In the absence of special circumstances, we aim to deliver within the time-frame indicated below but as there are many things we may not be able to control between warehouse and destination, we are not able to guarantee any firm delivery dates upon order. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out from late delivery. 

2. How to track my order?

You can track your order status by visiting the My Orders page. Once your order has been shipped from our warehouse, a tracking link will be available under the "Shipped" status of your order. You can track your order by clicking the link, which will redirect you to our shipping partner’s website for the latest updates. You'll receive three separate email notifications from us:

a.           When your order is confirmed,

b.           When your order is shipped, and

c.           When your order is delivered.

3. How much is the delivery fee? Is there any free delivery?

Delivery Charges will be calculated based on the total amount of order as below:

4. Can I change my delivery address?

Once the order is confirmed, no changes are allowed. Our systems are automated, and any changes may cause delays in order preparation. We strongly recommend reviewing your order details and delivery address carefully before proceeding to checkout. If you need to change the delivery address, please contact our Customer Service via WhatsApp at +60 111 328 0243 or email [email protected] immediately. No changes can be made if the order has already been shipped.

If the provided delivery address is incorrect and causes the delivery to fail, Hong Kong Sa Sa (M) Sdn Bhd will not be liable for any loss, replacement, or refund.

5. What if I am away and not available to receive my order?

If you are unavailable to receive the order, you may contact our shipping partner to arrange a re-delivery at a suitable time. If several delivery attempts are unsuccessful, your package will be returned to our warehouse. If you would like to arrange a redelivery, you will be responsible for the additional shipping fee.

For further assistance, please contact our Customer Service via WhatsAp at +60 111 328 0243 or email [email protected] for further assistance.